They only qualify for a replacement or refund if they match at least one of the following conditions:
If the product itself is flawed
The products received are inconsistent with the products ordered

If the final product is materially different from the product presented on the site
You must submit a claim within 15 days of the delivery date.

You'll need your order number and the email address you used to place the order. We will use this information to look into a replacement or refund and prevent future errors. If your order qualifies for a replacement or refund, we will determine which of these is more appropriate on a case-by-case basis.

How long does a replacement, refund, or return take to process?
We review claims within 72 business hours.
If your order qualifies for a replacement, you will receive a new order confirmation email with which you can track the progress of your replacement. Replacement orders generally take 5-10 business days for processing.
If your order qualifies for a refund, your refund will be processed immediately. Your refund may take 5-10 business days to appear on your statement depending on your method of payment.

Requirements for returns or exchanges:

• Please Email us before you do return and exchange.

• Please provide the return tracking number of the receipt.

• Your item must be unworn—no signs of wear or damage. Please do not wash it.

• Keep original packaging in the same condition as when you received it. Include all tags and boxes.

• An email to support@mzkking.com with the original receipt and return tracking number

• The item must be in its original state – no signs of wear, wash, or damage.

• The item must be in original packaging with all tags.




What is your cancellation policy?

You can only cancel your order within 6 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee ( 10% of your total order value) will be applied for the cancellation. Full refund only applies to switching orders.